Refund and Cancellation Policy

The Eximius Tutors Refund and Cancellation Policy applies to all students for all services, including online courses.

How to cancel your enrollment:
To cancel tutoring session or other enrollment, students must email eximiustutors@gmail.com. Students will receive an email to confirm the cancellation.

Refunds for students who choose to cancel a session prior to the start time
A student may cancel their session up to 24 hours prior to the start time and be eligible for a full refund. Refunds will be processed within 7 days of the email confirmation.

Refunds for students who choose to cancel a package 24 hours before the start of the first session
If a student cancels their session before the first session, a full refund will be provided. Refunds will be processed within 7 days of the email confirmation.

Policy for students who choose to cancel less than 24 hours before the start time
If a student cancels their session less than 24 hours before the start date, no refund will be provided except in the case of illness or other qualifying exception.

Rescheduling or cancellation of courses:
In some instances, sessions may be rescheduled or cancelled. Eximius Tutors reserves the right to reschedule or cancel any session within 2 days prior to the advertised start date.

Refunds in the event of a rescheduled or canceled course
In the event of a session being rescheduled by Eximius Tutors, the student will be notified by their assigned tutor and be given the options to reschedule or receive a full refund which will be provided to the student at the time that they are notified about the course rescheduling or cancellation.

Refunds for students who are late or miss lessons
It is extremely important that students respectfully attend all sessions on time. If a student is late for a lesson the tutor will wait up to 10 minutes before the student will be considered absent and thus will not be refunded for the lesson. If a student is unable to attend a lesson, the student must contact the tutor a minimum of 4 hours prior to the lesson or they will not be refunded. All efforts will be made from the time the notice is provided to re-schedule the lesson at an agreed upon date and time. This re-scheduling must not influence or interfere with the start of the next course or module. If the teacher must cancel a lesson, they must also follow this policy.